Shipping & Returns
- We accept PayPal payment.
- All payments must be prepaid.
- We do not accept COD payment.
- We ship all packages out via registered mail.If you want other shipping method,please feel free to contact us when you play an order.
- Items are generally shipped out the next business day after payment has been verified . Tracking number will be emailed to buyer once your ordered item is shipped out.
- # Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
- # Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
- # Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
- # Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
- # It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.
- # If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns .We warrant our products for three years from the date of original purchase under normal.During the first three months from the date of purchase, we will replace any defective product. During three months to one year of purchase, we will charge 70% of original purchase price for resending another brand new battery and return battery is not needed. After one year and up to three (3) years of purchase,we will charge 90% of original purchase price for resending another brand new battery and return battery is not needed. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.
- #Returned item has to be unworn and in its original condition.
- #All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number.